Shipping policy
Shipping Policy
At Medlelo, we are committed to ensuring timely and reliable delivery of your orders through trusted courier partners. Below is our standard shipping policy:
Order Processing Time
- Orders are typically processed within 2 business days from the date of order confirmation.
- Please note that orders will not be processed or shipped on national holidays or during certain festive periods.
- Orders placed on weekends or holidays will be processed on the next working day.
Shipping & Delivery Time
- Delivery timelines depend on the destination, but most orders are delivered within 5–7 business days after dispatch.
- Shipments are handled by third-party courier partners, and their delivery processes are governed by their respective operational policies.
Shipping Delays or Issues
- In the rare event that a shipment is lost due to courier error or negligence, we will make every reasonable effort to recover the package or offer a full refund.
- If the shipment is returned to us due to the customer's unavailability or incorrect address, we will issue a refund after deducting applicable shipping charges.
Important Notes
- Please ensure your shipping address and contact details are accurate at the time of placing your order.
- For information on refunds related to shipping, please refer to our Refund Policy.
For any questions or assistance related to shipping, please contact us at:
📧 caremedlelo@gmail.com