At Medlelo.com, we are committed to protecting the privacy of our customers. This privacy policy outlines the types of information we collect, how we use it, and how we protect your personal information.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at caremedlelo@gmail.com

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
• Disclosure for a business purpose: shared with our processor.
  
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site
• Order information
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor.
  
• Personal Information collected: name, billing address, shipping address, payment information (collected by our payment partners/gateways solely for the purpose of payments in line with RBI, and other regulatory authorities), email address, and phone number.
• Customer support information
• Purpose of collection: to provide customer support.
• Source of collection: collected from you
• Disclosure for a business purpose: No shared with any third party
• Personal Information collected: Your Name and order details.

 

Selling Personal Information

We do not sell, trade, or rent customers' personal information to third parties. We may share this information with our team of doctors and Hakeems to provide medical advice and deliver medicines. We may also share this information with our trusted service providers to process orders and deliver medicines.

Cookies

We use cookies on our platform to enhance user experience and track user activity. Cookies are small data files that are stored on users' devices to remember preferences and settings. Users may choose to disable cookies in their web browser settings, but this may limit the functionality of our platform.

 

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.